Effective Date: August 17, 2025
Welcome to GoodLuckGrams.com. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using the site, you agree to be bound by these Terms.
Please read them carefully.
Good Luck Grams creates custom signs and apparel to inspire and encourage gymnasts at their meets. Our signs feature personalized messages, photos, and affirmations provided by family and friends. We partner with gymnastics meets to offer these signs to athletes and their families.
Proof Availability: Everyone who places an order will receive a digital proof in a digital gallery specific to your child's meet. Proofs are made available for 24 hours, typically 1–2 weeks before your meet’s opening day.
Photo Changes: Photo changes may be made at any time prior to the order deadline listed for your meet’s sale. Requests submitted after the deadline will be accommodated when possible, but cannot be guaranteed.
Proof Changes: Any edits or corrections must be submitted in writing via text at (330) 451-6226 or via email within the 24-hour window. Verbal requests or changes outside the window may not be accommodated.
Final Approval: If we do not receive change requests within 24 hours, your proof will be considered approved and sent to production.
Shipping Address: We strongly recommend using a residential address unless your gym has staff available to accept deliveries between 9 AM and 5 PM. UPS will not leave packages at unattended business locations, which may result in delays or missed delivery.
Delivery Timing: We aim to ensure all Good Luck Grams arrive before the scheduled meet date. Grams are scheduled to arrive on the Monday or Tuesday of meet week, or earlier based on a specific request from the meet contact. However, we are not liable for shipping delays caused by carrier issues, incorrect addresses, weather events, or other forces beyond our control.
Cancellations: Custom orders may be canceled within 24 hours of purchase. After this period, cancellations are not guaranteed due to the custom nature of our products.
Refunds: Because each Good Luck Gram is personalized, we do not offer refunds once production has begun. However, if there is a production error or defect, please contact us within 3 days of delivery so we can make it right.
We do not offer refunds or free reprints for Good Luck Grams that have been lost or left behind at gymnastics meets. Reprints are available, but will be charged a reprint fee plus shipping.
Reprints for Orders with Errors
Each Good Luck Gram undergoes three stages of proofing, along with a final review after printing, to ensure accuracy before shipment. In the event that an error is present upon delivery, please contact us to discuss the possibility of a reprint.
Meet-Specific Designs and Customer Responsibility
Good Luck Grams provides event-specific designs that are exclusive to each partner gymnastics meet. Customers are solely responsible for selecting the correct meet when placing an order. All orders are processed and fulfilled based on the meet selected at checkout.
Good Luck Grams shall not be held liable for errors arising from customer's meet selection error, including but not limited to missed deadlines, incorrect designs, or undeliverable orders. No refunds, reprints, or credits will be issued for errors resulting from customer ordering mistakes.
Meets that partner with Good Luck Grams agree to a revenue-sharing model based on the number of signs sold. While we provide marketing support and signage, meet directors are responsible for promoting their Gram sale to families.
Fundraising Eligibility Requirement
Meets must sell a minimum of 25 Good Luck Grams during the pre-sale period in order to qualify for fundraising proceeds. Meets that do not meet this threshold will not be eligible to receive a fundraising payout.
You agree not to use our site for any unlawful or unauthorized purpose. You may not interfere with the security of the website or attempt to access restricted areas without permission.
All content on this site—including text, images, graphics, logos, and design templates—is the property of Good Luck Grams and protected under intellectual property laws. You may not use our content without express written consent.
Your personal information is handled in accordance with our Privacy Policy. We do not sell or share your personal data with third parties except as required to fulfill your order or by law.
We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a revised effective date. Your continued use of the website constitutes acceptance of any changes.
If you have any questions or concerns about these Terms and Conditions, please contact us:
Good Luck Grams
Email: heather@goodluckgrams.com
Phone: (330) 451-6226
Website: www.goodluckgrams.com